PT
Pieter T
1 reviews | Active since Sept 2017
19 Sept 2017, 15:56
Pathetic, no delivery, no feedback, no service
Upgrade phone on 06/09/2016 at MTN Direct call center. No delivery as yet. Phone them almost daily. They take between 10 and sometimes more that 15 minutes before a consultant answers. They tell me every time the the delivery agent will call me back and tell me when they will deliver - no feedback at all. I once got the number of the company who should deliver. Even worst service. They can tell you nothing and just promise to return your call that never happens. It does not even help to give a tracing number. You can not speak to a supervisor - they are not available and return your call - only promises. I am with my hands in my hair.
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Pieter T's updateReviewer Update
22 Sept 2017, 09:45Good morning Alice, just to inform you that I have not been contacted yet - not by Samual Tsiame or anyone else. If I look at all the complaints about MTN on HelloPeter, I have an idea why although it does not solve my problem and frustration. It is just a simple matter of a device that is available at the courier that MTN uses that must be delivered to my preferred address that is on their system. This upgrade was done on 06/09/2017 and delivery was promised for 10/09/2017 and today is 22/09/2017.
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Pieter T's update22 Sept 2017, 09:45
Reviewer Update
Good morning Alice, just to inform you that I have not been contacted yet - not by Samual Tsiame or anyone else. If I look at all the complaints about MTN on HelloPeter, I have an idea why although it does not solve my problem and frustration. It is just a simple matter of a device that is available at the courier that MTN uses that must be delivered to my preferred address that is on their system. This upgrade was done on 06/09/2017 and delivery was promised for 10/09/2017 and today is 22/09/2017.
PT
Pieter T's updateReviewer Update
27 Sept 2017, 08:30Good morning Alice, I don't think you read this anymore, but I am still here and still unhappy and nothing has happened and no one has tried to contact me and today is 27/09/2017.
PT
Pieter T's update27 Sept 2017, 08:30
Reviewer Update
Good morning Alice, I don't think you read this anymore, but I am still here and still unhappy and nothing has happened and no one has tried to contact me and today is 27/09/2017.