PATHETIC/NO CUSTOMER SERVICE_A|_A*** - FRUSTRATED

I had a 24 month contract,supposed 2have ended in Feb 15.Since Jan 15 I requested MTN 2cancel da contract once da term was over.I first went2Carnival mall 2personally request a cancellation,I was told they cudnt assist&2 call 808, after several COSTLY attempts got thru&was told after da last d/o da contract wud b cancelled&da number wud be prepaid.2date da contract hasnt been cancelled & my accnt is still being debited.I went bac2Carnival &Rosebank Mall2assist but was told that noone can assist, useless!!! In May 15 I went bac2Carnival Mall &a lady advised that she wud take da d/o payment of da accnt&put it as a cash payment whilst she logged a query which wud be resolved before month end. Ref -DIC 042526, Retensions***0 Active ***- [Email Removed] All refs I got at da store, da query isnt resolved. On 13/06/15 another request was logged instore (carnival Mall) Mpho Maseko, REQ*** Request closure. Still nthing has been done. Da number is now suspended as \payment nt received". Please damn check your ntes on da system & see how manyX a cancellation was requested. I also request a REFUND since Mar 2015"