1 reviews | Active since May 2016

12 Jan 2017, 07:20

Pathetic network provider

<p>MTN I AM WRITTING THIS IN BLOCK LETTERS SO YOU UNDERSTAND HOW I AM FEELING RIGHT NOW..WE UNDERSTAND YOU HAVE TO PAY YOU CEO'S MILLIONS AS BONUSES BUT PLEASE LET IT NOT BE ON OUR ACCOUNT...SO A WEEK AGO I LOAEDED AIRTIME FOR R12 ,BEFORE LOADING IT I SWITCHED MY DATA OFF BECAUSE I KNOW YOU ****** YOU ALWAYS HIDE BEHIND THE FACT THAT I HAVE DATA ON THAT IS WHY MY AIRTIME GOT FINISHED SO FAST,I LOADED IT AFTER I SWITCHED MY DATA OFF.I USED ABOUT R4 FROM THE AIRTIME AND I KEPT MONITORING IT AND ON THE 9th MY PHONE WAS FLAT I DID NOT CHARGE MY PHONE THE WHOLE DAY AS I WAS LAZY TO OPNE MY HANDBAG,ONLY CHARGED MY PHONE ON THE 10 AT NIGHT,NOW AT WORK I HAVE A LANDLINE AND I MOVED MY SECOND NUMBER TO CELL C BECAUSE OF YOUR UNFAIR AND STUPID BILLING,MY CELL C ALWAYS HAS AIRTIME ON,NOW I AM TOLD THAT WHILEST THE PHONE WAS OFF I CALLED MY CELL C NUMBER ********** 622 TO A POINT THAT R7 WENT OFF,WITH THE PHONE THAT WAS OFF,UNLESS YOU GUYS ARE TRRYING TO TELL ME THAT I HAVE A GHOST IN MY HANDBAG THAT IS DIALLING THE DEAD PHONE,AND HOW STUPID/IDIOTIC CAN I BE THAT I WILL DIAL MY OWN NUMBER TO EVEN TAKE R7 AIRTIME,DOES IT EVEN MAKE SENSE..NOW MTN I WANT MY AIRTIME BACK I HAVE ATTACHED A COPY OF MY DIALLED NUMBERS FOR THE WEEK,IF YOU GUYS WANT TO BECOME RICH FIND OTHERS WAY YOU HAVE DONE THIS ONCE TO MANY TIMES THIS IS BEFORE I PORT TO CELL C YOU WILL REFUND ME MY AIRTIME..I AM TIRED OF THE STUPID SERVICE I GET FROM YOU,I WORK UP AT 5AM EVERYDAY TO COME WORK NOT TO BE ********** BY CELL C,IF YOU WANT TO FIND OTHER MEANS OF PAYING YOU STAFF BONUSES TRY OTHER MEANS AND NOT REAP PEOPLE OFF IN BROAD DAY LIGHT I KNEW THAT NOW SINCE MY DATA IS OFF YOU WILL COME UP WITH OTHER TRICKS TO TAKE MY AIRTIME AND YOU HAVE THE AUDACITY TO TELL ME THAT I DIALLED MY OWN NUMBER TO A POINT THAT R7 AIRTIME WENT OFF,ISNT THAT STUPID..I SPOKE TO ONE OF THE UNTRAINED TEAM LEADER OF THE CALL CENTER WHO WAS STUPID ENOUGH TO TELL ME ALL THESE LIES BECAUSE YOU AS THE BRAND YOU HAVE TOLS THEM TO COME UP WITH ALL THE F***** UP LIES..WHAT A PATHETIC SERVICE PROVIDER YOU ARE..TRAINE LISABA OWEN TO TELL THE TRUTH NOT LIES..I WANT MY AIRTIME BACK</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply20 Jan 2017, 20:29
Official

Dear Valued Customer,

Thank you for taking time to raise your concerns with MTN.

kindly be advised that we evaluated your number *** and credited you with R7.00 airtime.kindly dial *141# to check your balance.

We sincerely hope that we are able to restore your faith in us and assure you that it is not our intention to displease you

warm regards

mike

REQ:***