Pathetic Network coverage on a faulty handset
<p><span style="color: #555555; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; line-height: 20px; background-color: #ffffff;">I bought a mint m7 handset from Jet in January, in march I took the handset back as it was faulty. It displayed everything in reverse. I took it back only to get a different one after 2 months. This time their handset doesn't pick up any service. I took it back only to be told it will have to be booked again. I'm still having a problem with the 3rd handset they replaced the first one with. I keep on not getting joy from these faulty and useless phone they keep on feeding me with. I have 3 imei numbers and surely will be going for the 4th with NO joy. I'm no different than a person who has no phone. I keep on changing sim cards, but still no service. I have to be in a bed to pick up any network coverage if any. What's the point of having a MOBILE phone if it restricts you. I know I will not get my money back. At least can I get a phone that works? I feel I have wasted my money and time as I'm getting no joy. Knowing MTN, should it be booked I'll have to wait another 2 months without a phone . They lack integrity. I now want my money back. I will have to waste money to take it in. How many times or how much money am I going to spend to get my problem permanently solved. Your service and handsets are appalling to say the least. Why don't you stick to providing the network instead of making useless phones?</span></p>
Good Day T Sibiya
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time. In order for us to revisit the repairs, we would require you to book the handset in again and have the store mark it for urgent attention as it has been in for repairs on a prior occasion.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ: **********
Good Day T Sibiya
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time. In order for us to revisit the repairs, we would require you to book the handset in again and have the store mark it for urgent attention as it has been in for repairs on a prior occasion.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ: **********
********** ********** 0
********** ********** 4
Last imei: ********** ********** 3. How many times am I to keep on rebooking and still don't get fruitful results? It's costing me time and money.
********** ********** 0
********** ********** 4
Last imei: ********** ********** 3. How many times am I to keep on rebooking and still don't get fruitful results? It's costing me time and money.