SM
Sherees M
1 reviews | Active since Oct 2016
09 Oct 2016, 14:04
Pathetic network
<p>Yetersday (8/10/2016)I received 2gigs of data from MTN as I do every month and today I have nothing left (9/10/2016).</p> <p>I haven't touched the data but today the 2gigs is finished. I called the call centre for them to explain to me what happened to the data and all they could tell me was that I was on the Internet but I was not. All I did was back up my whatsapp which could not possibly use 2gigs. All my apps are restricred. I'm not on any social media. So where is my data?</p> <p>I have a spare simcard with mweb, 2gigs and it lasts me an entire month. I don't understand how MTN just took all my data! This is ridiculous! I'm highly upset that my data is finished and that the lady in the call centre could not help. </p>
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Replies (2)
MTN South Africa's replyOfficial
10 Oct 2016, 22:48Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the matter was escalated to the billing department for investigation, the disputed usage is on an unbilled invoice and the query will have to be logged once the invoice dated 2016-11-07 is billed.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply10 Oct 2016, 22:48
Official
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the matter was escalated to the billing department for investigation, the disputed usage is on an unbilled invoice and the query will have to be logged once the invoice dated 2016-11-07 is billed.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
SM
Sherees M's updateReviewer Update
10 Nov 2016, 09:52Hello Siphumezo!
I'd like to know how far you are with logging my complaint?
Regards
Sherees
SM
Sherees M's update10 Nov 2016, 09:52
Reviewer Update
Hello Siphumezo!
I'd like to know how far you are with logging my complaint?
Regards
Sherees