Pathetic MTN,contact centre closed, ignoring requests.

My data contract has expired 29/4/2020. I upgraded my other contract with no issues. Then I tried to upgrade this particular one and suddenly there was issues with my ID. On 20 July someone emailed me and requested a copy of my ID. I responded that Id rather has the contract cancelled. Move on to September, no contract cancelled, still paying for an expired contract which I am not using. Upon enquiring ref *** the following is sent back on the bottom of the email where no one normally even looks at "Please note that you cannot cancel via email and if you wish to cancel your current contract please call our call centre on 135 from your MTN phone; So I phoned and guess what "our contact centre is closed".

So I am still paying nearly R200 going for the 5th month after contract has expired and still no joy.

This is my second run in with MTN,previously I had a 6 month loin issue with my previous upgrade and monies that were taken, I had to resolve to using social media to get attention.