1 reviews | Active since Dec 2009
Pathetic MTN signal - modem
We recently moved from Randpark Ridge to Wilgeheuwel and have an MTN modem as well as two cell phones. Siince we moved our signal reception is just pathetic - my husband has emailed and phoned, but besides receiving email responses saying the problem will be addressed within 96 (working!) hours NOTHING happens. No one has ever come back to us and when he phoned the second time they had no record of his first call although he had a reference number! Right now our download speed is 0.01 Mbps and our upload 0.13 Mbps ..... this is so slow, you can fall asleep whilst waiting for something to happen on your computer screen! <br> <br> When I complained at an MTN store locally I was told a technician should come here and install a booster -- and the only way I would probably be able to get that to happen was to sit in the Fairlands Head Office and refuse to leave unless accompanied by a technician. Is this what it will take to get some resolution to the problem?? <br> <br> PLEASE help!!
Thank you for taking time to raise your concerns with MTN.
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***
Subscriber name& surname:
Mobile number(s) experiencing the problem:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
MTN devices in use,(make & model):
Type of household,(house, duplex/ townhouse or office block):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
Description of package,(i.e. MTN Anytime 100 etc.)?
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
Physical street address:
Suburb:
City:
Is the problem experienced voice or data problem?
Provide a brief description of the problem experienced:
When was the problem experienced,(time of day & weather conditions etc.)?
Where is the problem experienced,(above physical address or other)?
If the problem is experienced in a car, were you using a bluetooth car kit?
Thank you
Wenzile Masina
REQ:***
Thank you for taking time to raise your concerns with MTN.
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***
Subscriber name& surname:
Mobile number(s) experiencing the problem:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
MTN devices in use,(make & model):
Type of household,(house, duplex/ townhouse or office block):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
Description of package,(i.e. MTN Anytime 100 etc.)?
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
Physical street address:
Suburb:
City:
Is the problem experienced voice or data problem?
Provide a brief description of the problem experienced:
When was the problem experienced,(time of day & weather conditions etc.)?
Where is the problem experienced,(above physical address or other)?
If the problem is experienced in a car, were you using a bluetooth car kit?
Thank you
Wenzile Masina
REQ:***