Pathetic MTN service (including dishonesty)

Please find copy of communication below:

Mtn has again billed me for this "cancelled contract" I am so unhappy with MTN that I will do everything to exit their business soonest. I have been promised resolution repeatedly by different personnel but it goes on and on...

26th June 2020

To Whom it may concern,

I upgraded my MTN contract early in May.

The LG phone associated with the contract was not as advertised (no fast-charge) so I executed my contracted right to cancel the deal. I returned the phone to MTN Eastgate Branch on Tuesday 12th May (within the seven day contracted no quibble prescription window) following on from my notice to cancel on the previous Friday via your website and also telephonically through your help desk.

I was dismayed to see my account debited on 1 June for the month of May. On my query through your help desk I was informed that the reason for this deduction was because the phone had not been returned. The agent confirmed that I had indeed instructed cancellation but the debit had gone through for reason of the phone having not been returned.

I went back to the branch on the 20th June and requested proof that I had indeed returned the phone and the MTN lady on duty found the relevant waybill dispatch back to MTN Midrand from MTN Eastgate courier details, and took a photograph of the screen proving this to be true.

I hereby attach the photographic proof of the fact that MTN has/had the phone in its possession. I was assured by the MTN official that this matter would now be disposed of.

However today I was disgusted to be sms'd by MTN demanding a double payment for this matter.

If I don't get an immediate correction to this I will most certainly be posting on Hello Peter.

I am now also most certainly an unhappy MTN user and will most likely exit your service a soon as possible.

My ID number is ***