Pathetic mtn service delivery
<p>I have received an SMS saying I can buy 50 mtn to mtn minutes +10 mtn to other +25sms and 150 data. I did bought that and received confirmation SMS. But only to realise that I didn't get that, I called mtn and I was told to wait for an hour before I can receive it, I made a call less than 5min, then I can't make a call anymore, I called mtn again and I was told that it has expired, his come with less than 24hrs while SMS said 3days. That's bad. First I was told I have bought data while I'm using Nokia 1816 which doesn't use Internet. Any way this very bad.</p>
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised we have credited the mobile number 078****461 with the R10 airtime for the failed transaction of the Special Offer Bundle Data on 2016-11-30 at 07:02:19. Please dial *141*1#ok for the detailed balance.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
Ref#:***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised we have credited the mobile number 078****461 with the R10 airtime for the failed transaction of the Special Offer Bundle Data on 2016-11-30 at 07:02:19. Please dial *141*1#ok for the detailed balance.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
Ref#:***
Thank you. For your response, and I hope your service will improve.
Thank you. For your response, and I hope your service will improve.