Pathetic MTN Service

MTN customer service is absolutely pathetic from the beginning where is put 3 weeks to finalise my cellphone contract after all paperwork had be signed and approved . The constant issue I’m having now is that MTN is not debiting my account for my contact and I have to constantly call them and request for them to do a forced debit order from my account . My debit order is set for the 2nd of every month and yet even now the 4 month of me having this contract this issue hasn’t been fixed and my account hasn’t been debit . What makes this whole situation even more frustrating is that MTN charges me Penalty fees for late payment of my account yet they are the ones who didn’t debit my account . I was told by Store Manager in Norkem MTN branch Thuto that this issue was resolve yet it it’s evident.nothing was done.

Another issue is that MTN haven’t been sending me my invoices for the past 3months and have yet to email me my contract still to this day yet I had requested this in February 2024 .Never have I had such terrible service and worse late to no responses for my queries .

I hope upper management will do something to improve their customer service because at the moment is absolutely pathetic!