Pathetic MTN Repair Centre Service

<p>On 15 Oct 2016 I sent my phone in for repairs at the repair centre in Midrand as the camera stopped working. I picked up the phone on 29 Oct 2016 to find that the camera was fixed but the speaker had now been broken.</p> <p> </p> <p>I went back to Midrand on 5 Nov 2016 so that MTN could fix the phone that they had now broken. I picked up the phone on 19 Nov 2016 to find that the speaker still wasn’t working.</p> <p> </p> <p>I went back on 26 Nov 2016 and gave in the phone to repair. Picked it up on 12 Dec 2016 to find it still wasn't repaired. Asked the repair centre Supervisor to give me a replacement as the issue was not getting sorted out. Supervisor promised he would motivate for a new phone but doesn't seem he did so. Picked up the phone today, 23 Dec 2016 and it still isn't working!!!</p> <p> </p> <p>It has been almost 3 months that I haven’t been able to use the phone. I am not willing to pay for a phone that isn't working properly and that is lying in the repair centre for 3 months. </p> <p> </p> <p>I am absolutely frustrated with your lack of care and lack of communication from MTN. I have emailed the customer care centre and repair centre about 2 weeks ago with no response.</p> <p> </p> <p>MTN blames Sony for the mess up but it is MTNs responsibility to ensure that their service providers are delivering the service required.</p> <p> </p> <p>It is highly inconvenient for me to go to the repair centre every other week. I would like MTN to deliver the replacement phone to me. If not I would like my contract to be cancelled with effect immediately and a refund of my last 3 months statements. Any costs involved in the cancellation should also be waived. </p> <p> </p> <p>I have been more than patient with MTN however my patience has now run out. </p>