Pathetic MTN insurance!!!!!Sickening

Worst service from MTN, their service is pathetic. I recently lost my phone that was an upgrade in 2019/04 ( as per the salesman '' With this upgrade you won't need new insurance, please state there that you have existing insurance''). After I put a claim through their insurance advised that '' No your new phone is not insured, and we have the old phone's information on the system''

How?? when I stated on the form that I have existing insurance with them, their call centre agents, Phindile ( Yes, mam this matter will be resolved). Noma ( We have escalated your query to the guys to update your IMEI number) .. Evelyn ( Mam, I understand your frustration, and I am willing to help- this Evelyn, never escalated as she told me that her supervisor Elizabeth will contact me 1st thing in the morning'.

Upon a follow-up call, I spoke to Noluthando who requested me to explain my story for the 100th time. She apparently went to this Elizabeth who was on the call and knew nothing about my query. Evelyn never escalated and never left notes on their system. While talking to Noluthando she also decided to hang up the phone.

Now I understand why my family asked me if I'm sure that I want to sign up for a contract with MTN because they're the worst. Bye MTN, no Phone no payments from me. When you respond don't even say " We are sorry to hear.. because yall are not"'