Pathetic MTN insurance

If there was a no star option I would've chosen it.

I've opened a claim for my phone (I accidentally dropped it) on the 20th of January....I'm still waiting.

I have been with MTN for 19 years, they have been taking my money for insurance for how long I don't know and now when I have to get my phone fixed they are telling me that I am paying insurance for an iPhone (I jad 5 years ago and never used because it ended up being faulty/factory fault) and still paying for even though I have upgraded twice in the meantime. I have gone to my local MTN, they can't help me because I have to deal with MTN insurance separately - it's been 2 months and counting, I have sent all the documents I own and STILLLLL THEY CAN'T HELP ME BECAUSE ON THEIR SYSTEM I AM PAYING FOR AN iPHONE AND THEY NEED PROOF THAT I ASKED FOR INSURANCE FOR A SAMSUNG S9.....

Pathetic, I hope no one makes use of them ever again and if you are reading this, think twice before insuring with a company that has no clue what's going on.