Pathetic MTN

I have had my a contract with MTN for almost 20yrs now. I had insured my device a few years ago and in September I queried their claim process, only to be told that my insurance was cancelled. This was not at my consent or knowledge. I have spent more time on the phone trying to get someone to help me with what really transpired that actual service. How suspicious it is that there no record of the person that cancelled my insurance or the reason?? When i finally got assistance I was requested to submit statements proving that I have been paying for the insurance. That was done in October, now in December I am still nowhere closer to resolving this issue than when I start enquiring in September - clearly MTN does not value loyal customers and are pathetic with their customer service. I wish I could rate their service with a negative as this is how disgusting their attitude and service is to long standing customers.

And if you think their email/call center support is pathetic, try walking into a store and see how many of their wondering staff actually assist you. Canal Walk store has at least 5 staff members, and each of them do their own thing and customers staff and customers standing waiting for unreasonable amounts of time.