Pathetic MTN contract

MTN is really pathetic in 2015 my wife took out contract for iphone and due to unforseen circumstances in 2017 she couldn't afford the monthly payments and MTN blocked calls, data & sms on phone but not stress made arrangement to pay off the debt as the account was handed to lawyers. August 2018 we call MTN to understand what the next move since we now finishing paying R800 end of August 2018, we are sent from pillar to post from their lawyers to MTN. As per agreement MTN promised to refund all the data , SMS and airtime since the cut off services which was September 2017 and now because we are finishing to pay we are given the run around. MTN stop robbing people we have kept out agreement and paid R1000 every month without receiving any services for the money we paying even though we were paying every month and now you giving us the run around and now we waiting for your response since contacting you directly is not enough for you.