CW
Chris W
1 reviews | Active since May 2009
26 Nov 2018, 12:37
Pathetic mtn call centre
Pathetic mtn call centre
I have been trying to cancel my contract with mtn today but low and behold no one answer except a !@#$ computer. After 3hours and 27 minutes on hold my battery died. I need to cancel my contract today or it goes on for the next billing cycle. What the hell mtn.... are you taking a leaf out of the government's book here?
Helpful (0)
Replies (6)0
Replies (6)CW
Chris W's updateReviewer Update
26 Nov 2018, 12:44What a joke..... Still black Friday issues on Monday.
High call volumes in new contracts... yet I'm going to retention to cancel!!!
Biggest joke of a company ever!!!
MTN must be run by government!!
CW
Chris W's update26 Nov 2018, 12:44
Reviewer Update
What a joke..... Still black Friday issues on Monday.
High call volumes in new contracts... yet I'm going to retention to cancel!!!
Biggest joke of a company ever!!!
MTN must be run by government!!
MTN South Africa's replyOfficial
26 Nov 2018, 13:25 Thank you for your post.
We sincere apologized for any inconvenience incurred.
Thank you for your time online.
The last debit order for R1557.05 was requested.
The complaint has been sent to the Retentions department to assist you with the cancellation request.
The number will be converted to prepaid in 2-24 hours
All airtime, data, SMS and minutes will be lost once prepaid migration pulled through the network.
Once number is converted to prepaid, cell number need to be used for calls, if no calls is made from the number in 90 days the number will be pulled back to the network and allocated to a different user
We will give you feedback once this is finalized. The debit order is cancelled.
Your reference number:***
Kind Regards,
Alice van der Merwe
Complaints Analyst
We sincere apologized for any inconvenience incurred.
Thank you for your time online.
The last debit order for R1557.05 was requested.
The complaint has been sent to the Retentions department to assist you with the cancellation request.
The number will be converted to prepaid in 2-24 hours
All airtime, data, SMS and minutes will be lost once prepaid migration pulled through the network.
Once number is converted to prepaid, cell number need to be used for calls, if no calls is made from the number in 90 days the number will be pulled back to the network and allocated to a different user
We will give you feedback once this is finalized. The debit order is cancelled.
Your reference number:***
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply26 Nov 2018, 13:25
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Thank you for your time online.
The last debit order for R1557.05 was requested.
The complaint has been sent to the Retentions department to assist you with the cancellation request.
The number will be converted to prepaid in 2-24 hours
All airtime, data, SMS and minutes will be lost once prepaid migration pulled through the network.
Once number is converted to prepaid, cell number need to be used for calls, if no calls is made from the number in 90 days the number will be pulled back to the network and allocated to a different user
We will give you feedback once this is finalized. The debit order is cancelled.
Your reference number:***
Kind Regards,
Alice van der Merwe
Complaints Analyst
We sincere apologized for any inconvenience incurred.
Thank you for your time online.
The last debit order for R1557.05 was requested.
The complaint has been sent to the Retentions department to assist you with the cancellation request.
The number will be converted to prepaid in 2-24 hours
All airtime, data, SMS and minutes will be lost once prepaid migration pulled through the network.
Once number is converted to prepaid, cell number need to be used for calls, if no calls is made from the number in 90 days the number will be pulled back to the network and allocated to a different user
We will give you feedback once this is finalized. The debit order is cancelled.
Your reference number:***
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's replyOfficial
26 Nov 2018, 13:37Both numbers will be cancelled..
Best regards,
MTN South Africa's reply26 Nov 2018, 13:37
Official
Both numbers will be cancelled..
Best regards,
CW
Chris W's updateReviewer Update
26 Nov 2018, 14:01MTN responded, however still think the service is more than pathetic and I am glad that after this I will never have to deal with such poor service from them again.
CW
Chris W's update26 Nov 2018, 14:01
Reviewer Update
MTN responded, however still think the service is more than pathetic and I am glad that after this I will never have to deal with such poor service from them again.
MTN South Africa's replyOfficial
26 Nov 2018, 20:53Thank you for your patience.
Please be advised that both lines has been cancelled and numbers converted to prepaid. Thank you for your year with MTN we do appreciate it. Take care.
Kind Regards,
Alice van der Merwe
Please be advised that both lines has been cancelled and numbers converted to prepaid. Thank you for your year with MTN we do appreciate it. Take care.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply26 Nov 2018, 20:53
Official
Thank you for your patience.
Please be advised that both lines has been cancelled and numbers converted to prepaid. Thank you for your year with MTN we do appreciate it. Take care.
Kind Regards,
Alice van der Merwe
Please be advised that both lines has been cancelled and numbers converted to prepaid. Thank you for your year with MTN we do appreciate it. Take care.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's replyOfficial
26 Nov 2018, 20:54 Thank you for your years with MTN we do appreciate it.
Best regards,
MTN South Africa's reply26 Nov 2018, 20:54
Official
Thank you for your years with MTN we do appreciate it.
Best regards,