Pathetic MTN Business Technical support

For the last two weeks I have been trying to activate a wearable eSIM. MTN is lost as to how to do so in my case. After numerous emails, visits to MTN stores and time spent on the phone with call center agents, the Supervisor, Mr Wanda Jako refuses to contact me. In addition, I am prevented by MTN from speaking to or meeting a technician. I have multiple contracts with MTN Business and am a customer for at least ten years. This abhorrable service needs to be rectified. It is impossible to get hold of a supervisor who cares. Really pathetic.