MM
Malondo M
1 reviews | Active since Jan 2019
02 Jan 2019, 16:33
Pathetic MTN and Pinnacle
Mtn and Pinnacle are full of *********** people MTN upgraded twice my contract without updating the details with their insurance. I am so disgusted right as the phone that Pinnacle told is insured was lost in December when I said I will claim for it then as it's lost they told me it's invalid as the number that I used on the phone is not the number registered. What I don't understand is the fact is it the device that is covered or the mobile which is ridiculous if you ask me. I am happy to cancel my contract with MTN and port my number to another service provider. Very very dissatisfied disappointed with MTN and Their insurance Pinnacle Marketing
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
07 Jan 2019, 13:23Good day Thank you for bringing this matter to our attention. We apologize for the delayed response and for any inconvenience incurred. We will investigate and provide you with feedback.
Warm Regards
Sizwe Schoeman Complaints Management team
Warm Regards
Sizwe Schoeman Complaints Management team
MTN South Africa's reply07 Jan 2019, 13:23
Official
Good day Thank you for bringing this matter to our attention. We apologize for the delayed response and for any inconvenience incurred. We will investigate and provide you with feedback.
Warm Regards
Sizwe Schoeman Complaints Management team
Warm Regards
Sizwe Schoeman Complaints Management team
MTN South Africa's replyOfficial
09 Jan 2019, 09:51Good day
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients.
Kindly note that the insurance claims was declined based on the terms and conditions. Provisions 4 of MTNSP Equipment Insurance Policy:
"The handset shall not be used in conjunction with any other MSISDN without express authorisation of the Administrator and an update of the policy conditions"
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Sizwe Schoeman Complaints Management team
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients.
Kindly note that the insurance claims was declined based on the terms and conditions. Provisions 4 of MTNSP Equipment Insurance Policy:
"The handset shall not be used in conjunction with any other MSISDN without express authorisation of the Administrator and an update of the policy conditions"
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Sizwe Schoeman Complaints Management team
MTN South Africa's reply09 Jan 2019, 09:51
Official
Good day
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients.
Kindly note that the insurance claims was declined based on the terms and conditions. Provisions 4 of MTNSP Equipment Insurance Policy:
"The handset shall not be used in conjunction with any other MSISDN without express authorisation of the Administrator and an update of the policy conditions"
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Sizwe Schoeman Complaints Management team
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients.
Kindly note that the insurance claims was declined based on the terms and conditions. Provisions 4 of MTNSP Equipment Insurance Policy:
"The handset shall not be used in conjunction with any other MSISDN without express authorisation of the Administrator and an update of the policy conditions"
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Sizwe Schoeman Complaints Management team