MK
Mohammed K
1 reviews | Active since Sept 2013
02 Nov 2018, 11:10
PATHETIC MTN AFTER -SALES SERVICE
HI ALL MOBILE OWNERS, i handed my LG G4 mobile phone in for repairs more than a month ago(20 September 2018) at the MTN V&A waterfront branch. Till date i have received no progress report or update from them......They are supposed to give me a new phone since the last phone they sent me was a replacement phone with a new EMI number without informing me it was replacement phone. This is the service we get from MTN daily. Bottom line is profit margins & increase in subscribers for them. Customer care will always take a back seat for these idiots.....
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Replies (1)MK
Mohammed K's updateReviewer Update
06 Nov 2018, 13:03A big thank you to Mr. Dinesh Kowlasar for the reply & for finding out where my phone was . 7 calls, yes seven calls to the HVRC where each time i was told my LG G4 is still at the repair centre waiting to be handed to couriers.....all the while the phone is back at the MTN V&A Waterfront branch ready for collection!! I sincerely appreciate your assistance Mr. Kowlasar, but please don' take offence when i say that i will not keep my hopes up high for the MTN area manager to call me......I think of all the MTN employees i have communicated with over the period of this wretched 24 month contract, you have assisted & been the most helpful of all. I definitely believe that i was mislead & perhaps also conned by the HVRC centre & MTN Vangate mall during the initial repairs, but who cares???? Definitely not renewing my MTN contract & will inform all friends,family & colleagues at my place of work(Department of Health) of the repercussions of dealing with a scrupulous network provider like MTN. Have a great week ahead Dinesh....
MK
Mohammed K's update06 Nov 2018, 13:03
Reviewer Update
A big thank you to Mr. Dinesh Kowlasar for the reply & for finding out where my phone was . 7 calls, yes seven calls to the HVRC where each time i was told my LG G4 is still at the repair centre waiting to be handed to couriers.....all the while the phone is back at the MTN V&A Waterfront branch ready for collection!! I sincerely appreciate your assistance Mr. Kowlasar, but please don' take offence when i say that i will not keep my hopes up high for the MTN area manager to call me......I think of all the MTN employees i have communicated with over the period of this wretched 24 month contract, you have assisted & been the most helpful of all. I definitely believe that i was mislead & perhaps also conned by the HVRC centre & MTN Vangate mall during the initial repairs, but who cares???? Definitely not renewing my MTN contract & will inform all friends,family & colleagues at my place of work(Department of Health) of the repercussions of dealing with a scrupulous network provider like MTN. Have a great week ahead Dinesh....