SM
Shane M
1 reviews | Active since Jul 2016
23 Aug 2016, 10:35
Pathetic MTN
<p>Good day I`m urgently needing an early termination invoice from you. My account is currently in arrears and is thus with your department. My ID number is ********** 025086, Contract number is A ********** pertaining to cell number ********** . This is a matter of urgency and the delays need to cease now as I have tried to work through Brits Mall MTN from last week Wednesday and you have still not gotten back to them. It is for this very reason I am wanting to leave MTN as the service you provide is pathetic!! You can call me on the following number ********** Regards</p>
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Replies (2)
MTN South Africa's replyOfficial
24 Aug 2016, 19:04Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Please be advised that the matter has been escalated to the relevant functional unit for further assistance.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********
Best regards,
MTN South Africa's reply24 Aug 2016, 19:04
Official
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Please be advised that the matter has been escalated to the relevant functional unit for further assistance.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********
Best regards,
SM
Shane M's updateReviewer Update
27 Aug 2016, 17:09And as per usual with MTN a automated reply and still no feedback or phone call after more than 48hrs!!
SM
Shane M's update27 Aug 2016, 17:09
Reviewer Update
And as per usual with MTN a automated reply and still no feedback or phone call after more than 48hrs!!