eF
edith F
1 reviews | Active since Apr 2013
18 Jan 2019, 11:04
Pathetic MTN
I took out a new contract with MTN Direct in November 2018 and from the day the laptop arrived it was not working. the battery does not charge. It was not even in Proper Acer packaging. I immediately emailed the customer care centre and was given a reference 1 ********** and was assured that this will be sorted out immediately. I then got referred to Acer, who then emailed me confirmation that the laptop is no longer under Acer warranty as it is a 2013 model. We are in January 2019 and still this matter has not been resolved. When i spoke to Gregory on the 14th of January 2019 and he assured me that the laptop will be collected and that my contract will be cancelled and I will be refunded for the debit orders they already deducted. I have been an mtn client for many years but have never had this pathetic service. Either MTN replaces the laptop with a new laptop at the same price as my current contract or they need to cancel my contract and refund for the debit orders they have taken off my account. I have already lodged a complaint at the Ombudsman for Consumers and the next step will be legal.
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Replies (3)
MTN South Africa's replyOfficial
21 Jan 2019, 05:29Good day Edith,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that there is currently a request been processed for the device to be collected from you. You will be contacted as soon as possible.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that there is currently a request been processed for the device to be collected from you. You will be contacted as soon as possible.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply21 Jan 2019, 05:29
Official
Good day Edith,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that there is currently a request been processed for the device to be collected from you. You will be contacted as soon as possible.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that there is currently a request been processed for the device to be collected from you. You will be contacted as soon as possible.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
eF
edith F's updateReviewer Update
21 Jan 2019, 07:56this request was processed on the 14th of January already. Still no collection. If a debit order goes off my account for this device at the end of January I will open a case against MTN as I have been trying to sort this out since November!! I also want to be refunded for the debit orders that already went off. When will this be processed??
eF
edith F's update21 Jan 2019, 07:56
Reviewer Update
this request was processed on the 14th of January already. Still no collection. If a debit order goes off my account for this device at the end of January I will open a case against MTN as I have been trying to sort this out since November!! I also want to be refunded for the debit orders that already went off. When will this be processed??
eF
edith F's updateReviewer Update
21 Jan 2019, 15:00MTN Loves to ***** your money!!!!! I reported the faulty laptop within 10 days of receiving it (it was actually 3 days) and we are now on the 21st of January 2019 and still nothing has been done about it!!! yet i am being charged every month for a laptop that does not work!! When I speak to Thandeka, who sold me the Ancient, Faulty laptop, she only but gives me an attitude and is an absolute horrible sales consultant who makes absolute no effort to attempt to assist the customer. Thandeka is adamant that my contract will not be cancelled and I will not be refunded!! Why? the error does not lie by me, but with MTN, so why refuse to refund me??
should I be getting legal advise in this or will MTN actually make an attempt to resolve this??
if i do not get this matter sorted by the Wednesday, 23 January 2019, I will close my bank account and you can deduct all you want.
eF
edith F's update21 Jan 2019, 15:00
Reviewer Update
MTN Loves to ***** your money!!!!! I reported the faulty laptop within 10 days of receiving it (it was actually 3 days) and we are now on the 21st of January 2019 and still nothing has been done about it!!! yet i am being charged every month for a laptop that does not work!! When I speak to Thandeka, who sold me the Ancient, Faulty laptop, she only but gives me an attitude and is an absolute horrible sales consultant who makes absolute no effort to attempt to assist the customer. Thandeka is adamant that my contract will not be cancelled and I will not be refunded!! Why? the error does not lie by me, but with MTN, so why refuse to refund me??
should I be getting legal advise in this or will MTN actually make an attempt to resolve this??
if i do not get this matter sorted by the Wednesday, 23 January 2019, I will close my bank account and you can deduct all you want.