1 reviews | Active since Jan 2014
Cant post on your page, yoy dont answer messages and dont respond to hello peter so see below So after starting this discussion yesterday I sent the below message to #MTN . Still no response. Please read till the end and share to raise awareness
Please share this post folks to raise awareness of 3rd party subscriptions. MTN had yet to respond to this message sent, have posted on hello Peter as well and will do so daily till sorted
#MTN ********* business practises Dear MTN, I am extremely outraged with you on my mum's behalf. She has been inundated with subscription services that she has not requested. She has been to your stored on so many occasions to try sort It Out she is now being reduced to tears. The worst is that it is MTN PLAY that is the culprits. She has never requested these services and yet you ****** ******* continue to subscribe her without authorization. Just this morning she was at MTN to sort out another one of your MTN PLAY subscription services that once again she did not request and your idiots working at the pmb Midlands mall branch couldn't sort out what I did in 2 seconds to unsubscribe her. I expect a speedy resolution and all funds returned to her account. Failure to respond to this message by end of business today will give me cause to copy this message and post to various social media pages including hello Peter and also lodge a complaint with the ombud with regards your business practises and MTN PLAY 3rd party subscriptions.
This morning message received from my mum Her subrsciption service has been suspended due to lack of funds. Now we unsubscribed from this service but somehow while her phone was off MTN PLAY decided to add her again. ********* business practises from #mtn
Good day James,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that the said charge appears to be a content charge. The first step in order to stop such charges is by dialing *141*5# or *156*12# or *136*5#. Secondly, you would need to contact our contact centre @ 135 in order for the said charges to be investigated. If the charge does continue, it is a charge that is not an MTN play charge.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
Good day James,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that the said charge appears to be a content charge. The first step in order to stop such charges is by dialing *141*5# or *156*12# or *136*5#. Secondly, you would need to contact our contact centre @ 135 in order for the said charges to be investigated. If the charge does continue, it is a charge that is not an MTN play charge.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
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