Pathetic MTN

The following reference numbers refer:

********** 90 1- ********** 0204 1- ********** 3 ********** 307630

Judging by the amount of reference numbers above I am sure that you can appreciate my utter frustration & dismay at the pathetic service provided to me by MTN!!!

I am now probably telling this story for the 9th time, I app**** for an MTN contract on black Friday 24/11/2017 . The package was a double your data package which meant I should have received 20GB of daytime data & 10 GB of night data every month. I was called later that day & informed that my application could not be processed as the system was down & that an agent will call me the next day to complete the order. Nobody called me. A week later I called MTN & spoke to an agent by the name of Josh. He apologised for the delay & said that my contract had been processed & that all is sorted out. It was not resolved. I called MTN again & spoke to another agent. Problem was still not resolved.

2 weeks ago I spoke to Tokozani & explained my story & was referred to a manager Mohomed. He assured me that this will be resolved & that I would be credited for all the data that I did not receive as per the contract that I app**** for. To my concern he mentioned that there were many other customers in my predicament. He also said that if my problem is not sorted out, I must email & he will personally call me back. So here we are.....my problem has not been resolved, I have emailed & still no response.

I am paying for a contract I don't really have since November last year!!!