LW
Leshay W
1 reviews | Active since Aug 2015
06 Aug 2015, 10:38
Pathetic MTN!!!!!
In February i had made an EFT payment which MTN mis-allocated. End March i went into store to do a cash payment, the customer service agent then told me i cannot make any payments as my account is with legal. After 5 months of trying to get this resolved, legal finally gets back to me and tells me i owe an exorbitant amount to MTN. I am highly annoyed and upset with this service provider. I will not be paying MTN a single cent of this ridiculous bill they have given me. I expect some one who has a brain to contact me immediately and get this sorted out. I am disgusted and shocked in the service ive received from MTN!!!!
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MTN South Africa's replyOfficial
02 May 2023, 21:58Hello Leshay_w,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have sent the request to the legal department to assist us with feedback. We have received feedback from the legal department, please see the response.
\This account is still outstanding and it has been handed over for collection to Nimble Group. Please advise customer to make contact with the collector . The contact number is ***\"
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have sent the request to the legal department to assist us with feedback. We have received feedback from the legal department, please see the response.
\This account is still outstanding and it has been handed over for collection to Nimble Group. Please advise customer to make contact with the collector . The contact number is ***\"
Best regards,
MTN South Africa's reply02 May 2023, 21:58
Official
Hello Leshay_w,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have sent the request to the legal department to assist us with feedback. We have received feedback from the legal department, please see the response.
\This account is still outstanding and it has been handed over for collection to Nimble Group. Please advise customer to make contact with the collector . The contact number is ***\"
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have sent the request to the legal department to assist us with feedback. We have received feedback from the legal department, please see the response.
\This account is still outstanding and it has been handed over for collection to Nimble Group. Please advise customer to make contact with the collector . The contact number is ***\"
Best regards,