1 reviews | Active since Feb 2015
PATHETIC MANGEMENT
I HAVE BEEN IN THE BRANCH 12 TIMES AND REQUESTED FOR ASSISTANCE AND ALL I HAVE IS SEBELO THE CONSULTANT SENDING EMAILS TO HIS MANGER JULIAN CAUSE JULIAN IS ALWAYS IN MEETING OR OFF.THIS IS A SERIOUS MATTER AND JULIAN IS TAKING IT VERY LIGHTLY,I TOOK THE CONTRACT WITH MTN BALLITO AND EXCEPT THE BRANCH TO HELP ME,YET AFTER BEEN IN THERE 12 TIMES AND LEAVING MY NUMBERS NOT 1 CALL OR ANY ASSISTANCE.MY ACCOUNT IS UP TO DATE ACCODING TO THEIR VVM ATTORNEYS AND MTN.I HAVE NEVER EVER RECEIVED A BILL FROM THEM,YET THEY BLACKLIST ME.MANAGERS EARN A SALARY TO HELP US CONSUMERS BUT NO HELP FROM JULIAN.AND TO PUT THE CHERRY ON TOP SEBELO THE CONSULTANT HAS NOW TOLD ME THAT MTN PINETOWN HAS COMMITTED ***** WITH MY CONTRACT NUMBER,THAT WILL WHY EXPLAIN MTN HAS NOT SORTED OUT MY PROBLEM AND PROLONGING EVERYTHING,I AM GOING TO COPY WENDY KNOWLER ON THIS AS WELL.AND THE CONSULTANTS IN THE STORE LOOK AT ME AS THOUGH DID SOMETHING WRONG,I HAVE WITNESSES AS TO WHAT HAPPENS EVERYTIME I GO INTO THEIR STORE,I WAIT IN THE QUE AND SPEND MORE THAN AN HOUR PLEADING FOR THEIR ASSISTANCE AND NOBODY CAN ASSIST YET I TOOK THE CONTRACT WITH MTN BALLITO.TO KNOW THAT ***** WAS DONE WITH MY NUMBER IS FRIGHTING....
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Our records does reflect that your account is no longer with Legal and your number is active.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Bronwyn
REQ:***
Best regards,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Our records does reflect that your account is no longer with Legal and your number is active.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Bronwyn
REQ:***
Best regards,
