1 reviews | Active since Jul 2015
Pathetic management of customers accounts
I had a cell phone contract with MTN for many year and I decided to cancel the contract after 4years when I was suppose to upgrade. The reason was that I got a better offer from a different communication company. I went to Centurion Mall branch to cancel the contract and the number but after a months I was told that I didn't cancel the contract and they keep on debiting from my account. I went to Boulders Mall branch in Midrand and they find out that the person never submit the documents. The gentleman help me to cancel again end of the month the debit went off my account. at this time, the number I use to use was given to someone. After many months I receive an sms from MTN on my new number saying that \we are commencing with further action on your MTN SP acc. Contact our offices or make an immediate payment of R873.26 to halt the process. VVM
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***