JB
Jacques B

1 reviews | Active since Mar 2009

08 Mar 2016, 09:23

Pathetic M5

As a Sony fan I am bitterly disappointed in the M5. I'm going to MTN today replace my third M5. On 10 December 2015 I upgraded my contract and opted for an M5. After a month of use it started having problems by shutting down. On 24 February 2016 i handed the back to MTN for a warranty assessment. On 3 March 2016 I received a new M5, by Saturday 5 March 2016 I went back to MTN to replace the phone for the same shutdown issue. I was immediately handed a new M5. Today, 8 March 2016, I'm going back to MTN replace the for the same shutdown issue. <br> I have lost an incredible amount of data and airtime by downloading and upgrading apps on two new phone. I also have an expensive phone cover which I cannot use. Not to mention the personal time and fuel wasted. The sales person assisting me on 5 March 2016 could not even give me voucher to compensate for the wasted data and airtime. <br> I will be visiting the shop today to get another phone (not Sony), be compensated for the airtime and data and the phone cover. <br> Contract cell phone number ***.

0
Replies (1)
MTN South Africa
MTN South Africa's reply11 Mar 2016, 16:47
Official
Hello jak00s,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

The matter has been escalated to the relevant management team for urgent attention.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards
Thabelo
REQ:***

Best regards,