Pathetic lack of service to address in-house *****

I submitted a query regarding a false device charge on my contract in the Woodlands store. An sms was received with a query number on that Friday. Then on Monday, another sms was received stating 'case closed' without any action being taken.

My attempt to call 135 for a resolution was a total failure. There was no success in reaching any agent, and then the call was cut off. Another abject failure, MTN.

Then I sent an email to Customer Care. I received an automated response stating that typical response times are eight working hours.

More than 24 working hours later, this case is reported on Hello Peter. How many chances do you need to redeem yourselves, MTN? This is nothing less than shocking service. Furthermore, considering your device charge is a *****, there is much at stake!