Pathetic is not even a word when it comes to MTN!!

<p>on 18-03-2016 I lost my Cellphone, I did not have a Cellphone to contact MTN for that weekend as I went away. The person who actually picked up my Cellphone got it right to do airtime transfers without loading any airtime and i have signed for the usage limit to be R1.00 so i could use the amount of minutes, SMS' and data that is loaded monthly by MTN as if needed I would buy airtime and recharge. I blocked the Cellphone on 21-03-2016, when blocking the Cellphone they did not advise anything. I have never received statements, calling the call centre continuously asking for the statements. When they advised me about the outstanding bill on the Cellphone number I queried it and asked for answers , not one consultant , manager or supervisor could advise or even provide feedback when I asked when the usage limit was lifted to R1800.00 . Ever since then not one person from MTN has contacted me in any response NOT ONCE. I have been back and forth with them over the same thing and they want to claim they the best at service.</p> <p>We have to pay so much for services and yet we get treated the worst. When i disputed the transactions that were made on the specific number in question, they still haven't come back to me as yet and the best part of it all when i called the call centre today, they advise that I am liable for the airtime transfers and usage that was done. MTN is so useless that there staff could not even ask me for documents(Affidavit) or anything to show that I did not do the transfers . They are so terrible with services it's unreal how many clients they have that get *****ed over daily by the **** they have . I mean another thing that happens that no1 takes note of is that 14% VAT is charged to you as well with your subscription amount so for example you should be paying R250.00 monthly , in actual fact my instance will be R280.00 and that's only 1 of my contracts.</p> <p> </p> <p>knowing that no1 from the ****ed up MTN will contact me at all , I'll leave my contact details to show how useless they are. I will be using every source of social media and every platform to expose MTN in every way I can .'</p> <p> </p> <p> ********** </p> <p> ********** 338</p> <p> ********** 368</p> <p> </p> <p>my regards to the ****en useless people that manage MTN</p>