1 reviews | Active since Oct 2015
Pathetic Insurance
<p>When I upgraded my phone last year in May, I took out insurance with MTN for it. My phone broke last month and it is still in my posession, despite me submitting claims and doing all that needs to be done. I was told someone would come fetch it, but no one has called or emailed me regarding this. </p> <p>I am wondering what the point of insuring with MTN was if they cannot fix my phone. They have been faithful at debiting my account for insurance. Now is the time for me to claim and they are no where to be found.</p> <p>I would not recommend anyone to insure with MTN. I am insuring my phone somewhere else from now on. It's as if they think we don't know our rights!</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Hi Mike
Please be advised that I still do not have a phone. My debit order went off this month for a phone I did not have the entire month. I would like to have my phone returned, fixed or not, and cancel my insurance with you. I obviously need to pay the ombudsman a visit! What have I been paying for since May 2016?!
Hi Mike
Please be advised that I still do not have a phone. My debit order went off this month for a phone I did not have the entire month. I would like to have my phone returned, fixed or not, and cancel my insurance with you. I obviously need to pay the ombudsman a visit! What have I been paying for since May 2016?!