Pathetic *********** service from MTN DIrect!

I subscribed for a contract via MTN direct. MTN activated the incorrect contract on my account and i am paying for a contract that i did not subscribe for. i have phoned mtn head office, mtn direct, mtn customer care, logged previous complaint on hellopeter and have not received a single call or e-mail from mtn to resolve this query. this is absolute B****!!!! i phoned mtn direct's customer "care" again today and each time i select option 2 the call gets dropped. This is the last time i am logging a COMPLAINT about MTN and their incompetence. i will take this to the ombudsman if i do not receive feedback from MTN today the 3rd of November.