Pathetic ******** ***********
<p>I cahnged jobs therefore my pay dat has changed form end of the month to the middle of the month. I called MTN on 29 April to arrange that i pay the 15th of May as well as changing my debot order date. Confirmed all is done. 13 May as promised I went to MTN and paid my acccount. Confirmed with the consultant that the date waas changed to 15th of each month. 27 May i get an SMS from MTN about my debit order running on 31 May. I called MTN and they confirm it was never changed. I spoke to Jabulani Maseko with reference number*** who is rude arrogant and has no customer service - told him to sort the matter our and call me before 12 on Friday. To date - i have received no reply. I called Monday and Tuesday and the consultants are all rude and highly *********** and nobody can assist. WTH i need feedback now - i get paid the 15th and if the debits bounce i get a bad credt.</p>
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
As per the notes on the account 30-4-2016 with reference number:*** we do not pick up that the agent mentioned any information for the debit date to the changed the notes only states that the client requested for a payment plan
Kindly be advised that the debit date has been changed from the 31st to the 15th as per request. This has been changed on the 27-5-2016
Please note that the debit order has been sent already on the 18th for the debit order balance to be paid over to MTN end of the month. The request has been requested late and once the debit orders has been sent we cannot stopped it from our side.
The next debit order will be for the 15th.
Kind Regards,
Alice van der Mewe
REQ:***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
As per the notes on the account 30-4-2016 with reference number:*** we do not pick up that the agent mentioned any information for the debit date to the changed the notes only states that the client requested for a payment plan
Kindly be advised that the debit date has been changed from the 31st to the 15th as per request. This has been changed on the 27-5-2016
Please note that the debit order has been sent already on the 18th for the debit order balance to be paid over to MTN end of the month. The request has been requested late and once the debit orders has been sent we cannot stopped it from our side.
The next debit order will be for the 15th.
Kind Regards,
Alice van der Mewe
REQ:***