Pathetic Has No Equal Here

Hi,

It is with utter disgust at my provider for nearly 12 years that am forced to post a review here.

I have been without network (No Service) since Monday, 30/09/2019, 12H30 pm. To date the issue is not resolved.

I purchased a data package on my contract at this time, once I got the SMS verication of the purchase I lost network and still don't have any.

I have called, supposedly 'CUSTOMER CARE', on no less than 20 times since. After being given the run around from department to department I was advised on the 1/10/19 that my sim is damaged. So I went into Midlandsmall at 10H30am to do a Sim SWOP, at my expense of course.

After 24 hours, now the 2/10/19, I still dinot have network. Went back to the store and spoke to Shane, Manager and her check and said that the system they use didn't communicate with the system that the network uses so I had to wait another 24 hours as they had to escalate the matter.

It is now the the 04/10/19 and I still have no response. I have made 3 requests for a customer care manager to call, nada. No follow up from the MTN branch either.

Is there anyone employed by MTN that is worthy or qualified and if so please rectify my situation.

Shean Pillay ***