SF
Shay F

1 reviews | Active since Apr 2016

03 Aug 2016, 13:19

Pathetic!!!!first and last time with MTN

<p>I apply for a package and application gets approved the next day ,sales person says that the store does not have stock of the product and they get stock on Fridays and Tuesdays but they don't know what they getting..how on earth is it possible to nor know what stock you getting in .and then to top it off the branch doesn't take phonecalls and no way of contacting them.so I have to go all the way to canel walk to go check if the product is in stock .because it's clear that mtn is very very quick to sign you up but then come with a load of problems thereafter .nd the xbox package I'm waiting for comes with fifa 16 nd by the time they actually get the product in stock ,fifa 17 will be out already !!This is totally bad customer service. It's my first time dealing with mtn nd it will certainly be my last </p>

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Replies (1)
MTN South Africa
MTN South Africa's reply07 Aug 2016, 14:40
Official

Dear Valued Customer,

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.

Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.

Warm regards,

mike

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