Pathetic

My phone got ****** on the 12th of August, went to get a simswap at the MTN Maponya branch and I was told they couldn't process it seeing that the person who stole my phone is still using the sim card. They advised that I purchase a new sim card, Rica it and do the simswap at home, so I did as advised on the 13th, my simswap has been on pending since then, the ***** keeps calling all the international numbers on my contact list, has attempted to access my email by sending OTPs, he even keeps requesting Xtra airtime therefore running the bill up to R72. All the agents have been empathetic but also rather useless because they keep telling me to wait as the simswap is pending , it's been more than 48hours still nothing. That sim card is in my name/ ID number it should not be such a merry go round for me to get it back if I produce my ID card. I have requested for the sim card to be blocked and was told its not possible, I'm now failing to answer certain questions for ANOTHER attempt for a simswap cos the ***** has been loading and borrowing airtime. Your call center so called champions are useless you'd swear they are all reading the same flippen script, pathetic.