pathetic, disgusting service

<p>I HAVE BEEN A LOYAL CLIENT WITH MTN FOR OVER 3 YEARS WITHOUT MISSING ANY PAYMENT. Called mtn spoke to their consultant she advised the amount reflecting on my invoice is correct as iam being billed for reoccurring data, i asked for the breakdown fare and data she advised the dates and total amount of data, which I dispute as I have been buying data with Called mtn for a week now as iam charged for services I didn’t use or requested, I called mtn 808 for clarity on the amount on my invoice. I spoke to Bongiwe Lentsoane ref number ********** 55 she advised that the my own airtime converting it. She then advise she will escalate to the finance department , which she did. Called again after 24 hours, I was advised theres feedback from IT department and the billing is correct, I requested again for an itemized bill I was advised it should requested on their side and they will. I was advised to call again after 24-48hours for feedback which I did the first consultant dropped the line on me then I tried again spoke to Nompucuko Gina ref number ********** 90 she advised the same feedback , and insisted that I have done the self service request on my phone . I asked where is the data if it was by request, and why was my airtime charged she ouldnt answer but said iam charged for pressing the reoccurring option, I then requested to speak to a supervisor and she advised outman meyer is her supervisor the line was cut AGAIN. I called again after 24 hours and I spoke to Itumeleng on ref ********** 55 which she advised the same FEEDBACK as everyone , I advised AGAIN that I didn’t select the reoccurring option, she asked if I could deactivate the self service and provided *141*5# wgich we only found 20mb as reoccurring. Nothing more. And said she is deactivating it on her as well and she will re-escalte that iam disputing the self service, I call on the 25january and spoke to Sarah Naidoo and she the worst agent to speak to as she instead that I chose the self service and it is what is it and no more further action can be taken , I requested to speak to a supervisor she first refused then transferred m to Nadia Allay on ref ********** 00 the supervisor provided the same feedback and said there is nothing she can do as its what the IT investigated and responded, I asked for an itemized bill AGAIN she told me I will have to wait as PAYMENT someone from the IT Department will cll me, I requested for a CMS response to be sent to me as they see it and the detailed summary of my cellphone record she refused and said she cannot send that to me. I requested to speak to someone who can assist me as I will not be liable for those charges on my invoice she said theres no one and said she request they send me the bill and call me with this ref REQ ********** . I WILL NO MAKE ON WHAT IM CHARGED FOR YET NEVER RECEIVED OR REQUESTED. IF ITS NOT OUR DTA AND AIRTIME DEPLITING WITHIN DAYS OR HOURS IT’S THE PATHETIC SERVICE FROM THEIR CONSULTANTS.. IF MTN FEELS THY DON’T WANT MY SERVICES THEY ADVISE AND IL GO TO OTHER NETWORKS THAT PROVIDE BETTER SERVICES AND DATA PLAN!!</p>