1 reviews | Active since Jan 2017

26 Jan 2017, 06:39

Pathetic, Disgusting Mtn Service

<p>MTN will not debit my account more money claiming I requested fir data, they can cancel my contract il gladly go to telkom. The disgusting services they provide, iam enough!! Called the whole week querying one thing but no hhelp . Iam told I'm billed for reoccurring self service that I never requested nor received yet my airtime was debited , I want nothing to do with mtn, I have reference numbers but no help, if it's not airtime disappearing it's data, iam enough been urging up with mtn for far too long but money in account won't be debited as R999 but the normal R700 , was told to press *141*5# and only 20mb was found as reoccurring nothing else or more yet I'm billed for what I didn't request, requested for an itemized bill but no one seems to be able to help but they want to help themselves on my account NEVER </p>

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Replies (1)
MTN South Africa
MTN South Africa's reply07 Feb 2017, 22:20
Official

Good Day,

Thank you for bringing this matter to our attention.

Please accept our sincere apologies for the delayed response and for any inconvenience caused. Kindly note that we were unable to access the account in question as the cellphone number added to this post is 1 digit short. Please email the full cellphone number with your ID number to *** so we can assist.

Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Kind Regards
Itumeleng