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Natisha L

1 reviews | Active since Mar 2018

15 Mar 2018, 17:27

Pathetic & Disgusting Customer Service from Samsung Rewards , MTN and Digital Planet

I have upgraded my MTN contract on the 15 December 2017. Part of the upgrade was a Samsung TV. To date, we have not received the TV. MTN blames Samsung and vice versa. We receive no feedback when we continuously follow up with the staff concerned. They are clearly showing no interest in honoring their obligation nor want to take accountability for what was contracted. I constantly have to follow up with no one respecting my time. I have been liaising with Thulani from Samsung Rewards who has promised that I would receive the TV however he constantly refers back to Digital Planet who is the delivery partner , to say that they are at fault. The initial problem lays with Samsung and MTN who sold me the contract as well as the TV , but I am not receiving the customer service that I was promised. I am disgusted with this customer service. To date , 3 months later , I have not received proactive service nor my TV. I need someone of higher authority to be able to sort this out for me ASAP.

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Natisha L's update16 Mar 2018, 10:12
Reviewer Update
Thank you Mtn for your speedy response. I have been calling Samsung rewards since January 2018 since they opened. I was promised by Thulani who is the regional manager that Digital planet would contact me to arrange for delivery of the tv. Now he says that Digital planet changed their view and will not be giving me the tv because Samsung staff are so *********** and cannot do their job properly. The rep that was at mtn when I took the contract did not follow correct procedure to register for the tv. The sales person at mtn put me under pressure to take the contract on the 15 December to qualify for the tv special and I trusted them and did that. It is sad that mtn partners with such unreliable providers such as Samsung who promise deals and don't deliver. Mtn should ensure that the reps working I their branches are fully trained I their job.