Pathetic Direct Sales Call Centre Services

<p>After i received my phone in April I reported as an out-of-box-failure within a few days.</p> <p> 1 - i requested for may phone to be collect for repairs. this process took a couple of weeks after which i was fed up with MTN. because the courier never ( in weeks) pitched up to collect my phone.</p> <p>2 - after this timeous and pathetic process i decided to take the phone myself to the Midrand repair centre. After which the gave me a reference number.</p> <p>3 - After a week a called to confirm my assessment and the MTN lady gave me a collection reference. I SPECIFICALLY ASKED HER HOW WILL I GET MY PHONE & SHE SAID THAT I CAN GO BACK TO THE REPAIR CENTRE TO COLLECT MY NEW PHONE.</p> <p>4 - I arrived at the Midrand Repair Centre just to hear that "SORRY THIS IS NOT HOW THE PROCESS WORK. MTN MUST SEND ME A PHONE" .... what a waste of time!</p> <p>5 - On the 8th september i was advised by Zama (?) that my phone is out of stock and that the sales consultant (Dylan) will call back. . . . i cannot recall that i ever received a call</p> <p>6 - on the 12th september i only spoke with Dylan again to be advised again that there is no stock.</p> <p>7 - on the 20th september i spoke with Dylan with the same stories & I was basically advised that i need to take a phone of lesser technological spec but pay the same .... I was beyond made. I am inviting the MTN representative who is reading this to go and listen to my conversations with him.</p> <p>8 - on the 23rd september i gave in and said that i will take the Samsung S6 edge but i need my phone by the 27th September.</p> <p>9 - 27th september i OBVIOUSLY did not receive my phone and NEVER received a call from Dylan to advise me differently.</p> <p>10 - ONCE AGAIN i had to call MTN ( because they lack proper customer service ethics - they dont call their customers) on the 29th september [ thursday ] and Dylan said that i will have my phone by the 3rd october [monday ].</p> <p>11 - ONCE AGAIN no phone and NO CALL on the 3rd october</p> <p>12 - Today, 6th october, i have called the MTN direct sales centre twice and asked that his manager , Kim, calls me back ..... no call backs yet.</p> <p> </p> <p>In between of the above i made more call to them but did not note it down.</p> <p> </p> <p>I would like to have communication from A MANAGER OF THAT DEPARTMENT explaining to me:</p> <p>1 - how this is acceptable?</p> <p>2 - what is he/she going to do about my pathetic experience?</p> <p> </p> <p> </p> <p> </p>