Pathetic

I sent numerous emails to MTN debt collectors "Nudebt" & including MTN Legal requesting a paid-up letter as I have settled my account with them. I'm getting frustrated because no one is willing to assist, instead I'm being send from pillar to post. The lady by the name of Yola Mjokozeli told me straight that my account was handed over for 12 months therefore I can't expect to get what I want just like that. As if my worst was over, I came across very rude agents from MTN when I called, no one was willing to assist and once again, transferred from one dept to the other. At retentions I came across this very rude agent by the name of Vuyisi who didn't even want to give me last name. I'm not surprised that most people don't want to hear about MTN, now I understand as I have first hand experience. Customers to MTN staff is none existence, we are just a number. I'm glad that I'm experiencing such a bad service after 30+ with them. It has been an eye opener & one should know when they are not needed. But one thing I know, someone out there can appreciate my business and money any time.