PATHETIC!

So I changed banks in May 2023, did my due diligence and notified MTN. After jumping through hoops IE calling 135, emailing Customer Care even trying their DUMB app and no joy. Previous Banking details has a stop order on the debit order since i have changed banks. Had to do a manual payment which i did and it took over 7 working days for MTN to unblock my number (service was suspended due to non-payment)

Eventually get confirmation from Customer Care that banking details has been updated. Debit order set to go off updated details. Come end June 23, they fail again to debit the new bank account and debit the old which fails due to stop order. Again, have to make a manual payment that takes 7 days to reflect on their side and again my service suspended.

Again, inquire with their Customer Care and again confirmation that Banking Details are updated and that all is order. NOTE!! By this time my credit score is hit HARD because of apparent failed payments yet their inability to do what they confirmed they would do.

Come end July 23, AGAIN! they debit the WRONG account, payment failed and i do a manual payment and guess what, MY SERVICE IS SUSPENDED due to non-payment!!

I believe PATHETIC would be an improvement in this case!!