PATHETIC CUSTOMER SEVICE... NO FEEDBACK RECEIVED ON MY COMPLAINT

I have had enough of MTN..!!!.

I cant wait for this contract to end so that I may go elsewhere....

The service from MTN is beyond pathetic!!!! I have sent numerous emails to the complaints department from the 5 December... I've e been calling and getting ref numbers and keep getting tokd that someome will come back to me after 24 hours but no one evee comes back and the ticket keeps getting closed as if the issue was resolved....

I called yesterday again and once again had to explain everything and asked for a manager to call me... I was told u will get feedback by the end of the day on my old ticket and a new ticket was opend for a manger to call.... Up until now no one has called me and my ticket was closed. The sevice here is pathetic..... Should no one call me.... I will be taking this matter further... This is unacceptable that use upgrade worhout my consent then only after 3 months get the issue resolved and now use arw debiting mebon the package which was not the agreement as I did not ask for empowered outsource to upgrade it and now my package prices have increased before the query could be resolved Ibwas told because ai was inconvenienced they will put me back on the same plan and premium as before... But now that is not the case as they are debiting me on the new package prices and no one is coming back to me to get this issue resolved... I will put a stop order on my account and then we will see how quick MTN jumps for their money but to give good customer services....is just something MTN Is good at... REALY PATHETIC SERVICE... WHAT A JOKE....

SOMEONE BETTER CALL ME!!!!