KZ
Kabelo Z
1 reviews | Active since Mar 2015
23 Feb 2019, 13:49
Pathetic customer service s****s
Kholiwe mahlanza, you have minimal customer service s****s... please get training.... I do not appreciate how unhelpful you were when I visited your branch today... please be mindful of the fact that you are employed to assist customers not give them attitude and not answer simple questions...
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Replies (1)
MTN South Africa's replyOfficial
25 Feb 2019, 14:02Good day Kabelo
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I have tried to contact you with no luck on both the numbers. This one on HP and the one on our system. I will escalate the matter to the store manager to provide feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I have tried to contact you with no luck on both the numbers. This one on HP and the one on our system. I will escalate the matter to the store manager to provide feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
MTN South Africa's reply25 Feb 2019, 14:02
Official
Good day Kabelo
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I have tried to contact you with no luck on both the numbers. This one on HP and the one on our system. I will escalate the matter to the store manager to provide feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I have tried to contact you with no luck on both the numbers. This one on HP and the one on our system. I will escalate the matter to the store manager to provide feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team