RP
Radhika P
1 reviews | Active since Mar 2011
03 Jun 2015, 16:15
Pathetic Customer Service Once Again
It's amazing how when you miss a payment , you quickly get all kinds of notification. Yet when the company is in wrong they take forever to get back to you. I sent through a complaint over a week ago under *** stating that I have not received a notification of increase in my monthly subscription and till now I have not received a response. I simply refuse to pay this increase as I was not notified. I would like this amount (additional ) to be written off from my May Statement.
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Replies (1)
MTN South Africa's replyOfficial
08 Jun 2015, 10:09Hello RA863,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Billing team for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to
improving on the service delivery to you.
Regards
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Billing team for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to
improving on the service delivery to you.
Regards
REQ:***
MTN South Africa's reply08 Jun 2015, 10:09
Official
Hello RA863,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Billing team for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to
improving on the service delivery to you.
Regards
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Billing team for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to
improving on the service delivery to you.
Regards
REQ:***