Pathetic Customer Service from MTN

I wanted to do an upgrade on Friday, 26 November 2021. I spoke to a gentleman by the name Abdullah Haffejee who informed me that my upgrade could not be finalised because MTN did not have devices in stock. He promised to send me an email after our call regarding the upgrade and also that he will give me an update on 30 November 2021.

Today is the 07th December and I have not received his email since our conversation and there is also no update regarding my upgrade.

I tried to do an upgrade with other MTN agents and everytime I call in they tell me they cannot assist since my request was done by Abdullah, I need to finalise it with him, however, they are not able to put me through to him. When you ask for your case to be escalated to a Manager, they deliberately put you on hold until the call hangs up or you run out of patience and give up

I am not happy with this service and I am even considering cancelling my current month-on-month which started on 01 December and port to another network.

MTN service is pathetic