Pathetic Customer Service

I am truly at the end of my straw and honestly at a loss for words, the service I have received has been beyond pathetic.

Firstly, I started an online application which was outsourced to Mondo without my knowledge. This was cancelled and I went to iStore and opened a new contract. 3 weeks.... and yet still no phone. The order has been dropped too many times to count, my cell number was derica'ed on numerous occasions too.

I am now sitting in a situation where everything has been done except a debicheck which I am not getting. It's been "escalated" multiple times, I have called 135 only for *********** staff to cut my call.

Does MTN not want my money? And it's truly the epitome of customer service really, if I don't follow up no one even bothers.

To think that MTN has been a "corporate" company for so many years, that I am the "first" person to have this problem no one can solve.

I feel like IF I get my phone it should come with champagne and a basket considering I could have purchased a car in a shorter time frame.

Not only as a customer am I left calling 135, but the fact that YOUR staff members must call this number too and to be told "I learnt in the go" when answering my question regarding training. This explains alot.