Pathetic customer service by MTN

I reported ********** activity on my MTN account (BA***) for the first time on 16 March 2017. ********** amount R2 571.81. On MNT request I immediately submit SAPS affidavit. I requested MTN not to debit my account with the ********** amount. They did not adhere.

I followed up with numerous emails and telephone calls without any positive results.

I received my April statement again with R5 217-81 ********** activity. I immediately followed up and MNT responded in writing on 16 April that the account will be deactivated pending the outcome of the ***** investigation. My account was again debited with the full ********** amount bringing the total amount for March and April now at R7789.11. This is despite their written confirmation that the account was deactivated.