Pathetic customer service

In Dec 2022, cancelled by contract but was not terminated on time had to pay additional R496 in Feb 2023. This is after I realized that no one cared to terminated after 100 requests to terminate.

The request to cancel the insurance was also made on the same date i went in to MTN outlet to ensure that they cancelled everything. To cut the story short, they have been trying to debit for insurance in the past 3 months, and i reversed all the debit orders, but guess what today i am listed with the credit bureau for being arrears.

I then contact the insurance which i spoke to a lady by the name Ntombikayise, she insisted that i need to pay the amount in arrears although the request to cancel the insurance was made in feb 2023, and i do not have the devise anymore. If i new the insurance was still on, i would have submitted a claim.

I asked the lady to put me through to her manager, and she said Bronwyn will call me back. She didn't want to give her last name as it's not allowed. Ntombi was very rude and obviously she lacks compassion how she spoke to me, she insisted that I will be forced to pay that amount in arrears. Surely, customer service training is lacking here. Please get back to me and ensure that my name is taken off from the credit bureau because this is messing my credit record for no reason.

Call *** and ***, pol num: MTNAR471095