PATHETIC CUSTOMER SERVICE AT MTN CHATSWORTH CENTRE

I am writing to express my absolute disgust with the abysmal level of service I am currently receiving from the MTN Chatsworth branch.

In November 2025, I purchased a Samsung Galaxy S25 Ultra on contract. On October 31, 2026, the device suddenly began malfunctioning—overheating severely, shutting down unexpectedly, and draining from a 100% charge to 0% within minutes. I took the phone into the Chatsworth store on the 31/10/2026 for repairs.

I was assisted by an incredibly unfriendly consultant named Lelo. She instructed me to remove all passwords from my device and booked it in, leaving me without my phone.

Today, 05/11/2026, I followed up with the MTN Repair Centre for an update. I was shocked to learn that my phone is still sitting at the Chatsworth store. The repair centre confirmed that the store has not even initiated the collection process. When I called the store to query this, the staff were entirely unhelpful. I left my details for a callback, and Lelo only phoned me back three hours later,not to offer a solution, but to defensively claim that it was "not their fault" the phone had not been fetched.

I subsequently called the Repair Centre a second time, and they explicitly clarified that the MTN Chatsworth branch must lodge a ticket query to schedule the pickup. When I called the store back to convey this, I spoke to another unhelpful female consultant who refused to assist. As it stands, I am still waiting for a callback from the store manager.

The level of service at MTN Chatsworth is absolutely pathetic. The staff appear entirely motivated by sales, with zero regard for after-sales customer care. Furthermore, their lack of basic procedural knowledge is deeply concerning. I am paying for a premium contract and device, yet I am being treated with utter incompetence and disrespect.