Pathetic customer service and management.

Pathetic customer service! Unacceptable in fact for a corporation that calls themselves the "Boza" network. I bought a new phone which lasted 8 days before giving me trouble. I returned it to the V&A waterfront store who told me it would take 14 days turnaround time for an assessment. Apart from the repair center not being able to find the phone, the managers are unable to assist in anyway. The service departments continouly escalate emails to who knows where and managers who promisento call ke back don't. I demanded a refund and that is also apparently not an option. So essentially they are happy to take the full cash amount for the device, but when the customer is being messed around they don't care. As soon as I resolve this issue I will cut all ties with MTN. I feel abused as a client, **** to and treated like my business does not matter. Absolutely pathetic.